Frequently Asked Questions

Here are Q&As for an FAQ page:
We are committed to providing exceptional plumbing solutions that meet the evolving needs of our residential and commercial clients in the Metro Cobb

What services does Tom Kris & Sons Plumbing offer?
We offer a comprehensive range of both residential and commercial plumbing services, including bathroom and kitchen remodeling, light commercial plumbing, business service, tankless water heater installation, trenchless water line replacement, directional boring, pipe repair and installation, drain cleaning, and more.
What makes Tom Kris & Sons Plumbing different from other plumbing services?
Our unique approach puts education at the forefront of our customer interactions. We aim to provide solutions to your problems, not sell you on unnecessary services. Our strong core values guide us in providing a five-star service experience and we believe in going the extra mile to exceed your expectations.
How quickly can I expect a response when I call for a service?
We pride ourselves on prompt responses to all inquiries. While the exact timeframe can vary based on demand and circumstances, we aim to get back to all customers as soon as possible.
How do I know if I need a new water heater?
Common signs you might need a new water heater include age (most last 10-12 years), rust-colored water, frequent repairs, or a lack of hot water. Our team can provide an expert assessment if you’re unsure.
What should I do if I have a burst pipe?
The first step is to turn off the main water supply to prevent further damage. Then, call a professional plumbing service like Tom Kris & Sons Plumbing. We offer repair and replacement services to resolve such emergencies.
Do I need a professional to clean my drains?
While minor clogs can often be handled with a plunger or over-the-counter drain cleaner, recurring or severe clogs should be handled by professionals. Improper handling can lead to pipe damage.
How often should I have my plumbing system inspected?
Regular inspections can help catch issues before they become major problems. We recommend a professional inspection every two years, but this can depend on the age and condition of your plumbing system.
Why is my water pressure low?
Low water pressure can be caused by various issues such as a partially closed shut-off valve, pipe corrosion, or a water leak in your system. Our team can diagnose and resolve these issues effectively to restore your water pressure.

Craig Reidy

He is one of the owners of TomKris and Sons Plumbing. Craig is a master licensed plumber and has been on job sites since he was just six years old. He takes pride in excellent customer service, job quality and mentoring our team in to becoming continuing members of our community. Craig is married to Maggie, and they have two daughters, Emerson and Allie. On his off time, he enjoys rock crawling and coaching his girls’ softball team.

Garrett Reidy

He is one of the owners of TomKris and Sons Plumbing. Garrett has been a master licensed plumber for 8 years and has been on job sites since he was a kid. One thing is for certain, Garrett never meets a stranger! He is most passionate about serving our customers with integrity and thoughtfulness. He takes pride in maintaining our 5-star customer service reviews. Garrett is married to Carly, and they have two daughters, Marley and Callaway. On his off time, he enjoys watching the Braves, working on his jeep and coaching his girls’ sports teams!

Brandon Macrae

He started with TomKris and Sons Plumbing in 2016 with zero plumbing experience. Brandon is now a master licensed plumber. He leads with integrity and has a passion for serving our customers. He also takes pride in coaching our apprentices and passing along all the knowledge he has acquired in the last 7 years. Brandon is married to Heather, and they have an adorable pup, Remi. On his off time, Brandon enjoys riding motorcycles, long car rides with Heater and Remi and vacationing with his family.

Chris Hawkins

He started with TomKris and Sons plumbing in 2019 with zero plumbing experience. He is now a journeyman licensed plumber. Chris cant say no to a challenge and is never afraid to get dirty. He has pushed himself to learn everyday and has become a huge asset to the team. Chris is married to Savannah and they have a son, Easton. On his off time, Chris loves spending time with his family, hunting, fishing and “loving everyday”!

Ian Ives

He joined TomKris and Sons Plumbing at the beginning of 2022. Ian is honest, hard working and always pays great attention to detail. He prides himself on taking care of our customers’ property. On his off time, Ian like to work on cars, spend time with his family and run heavy machinery.